Return and Refund Policy

We value your satisfaction and aim to provide you with a smooth and enjoyable shopping experience. We understand that there may be instances when you need to request a refund for your purchase. This Refund Policy outlines the terms and conditions related to refunds.  

Eligibility for Refunds  

Refunds are typically processed under the following circumstances:  

• Order Cancellation: If you cancel an order before it is dispatched, you are eligible for a full refund.  
• Damaged or Defective Products: If the product you receive is damaged or defective, please contact our customer support team immediately. We will offer a refund, replacement, or repair, based on the nature of the issue.  
• Wrong Product Delivered: In case you receive a product different from what you ordered, we will arrange for a refund or exchange.  
• Non-Delivery: If you do not receive your order within the specified delivery time frame, please get in touch with us. We will investigate and issue a refund if appropriate.  

Refund Process  

To request a refund, please contact our customer support team within [2-3] days of receiving the product cancellation. You may be required to provide specific information, such as order details and photographic evidence of damaged or defective products. Our team will review your request and inform you of the next steps.  

Refund Timelines  

Refunds are typically processed within [5-7] business days after the approval of your refund request. The exact time it takes for the refund to be reflected in your account may vary depending on your payment method and the financial institution.  

Non-Refundable Items  

Please note that certain items are non-refundable, including:  

• Custom-made or personalized products.  
• Perishable goods, including food and flowers.  

Refund Method  

Refunds will typically be processed using the same payment method used for the original purchase. If this is not possible or if you agree to an alternative refund method, our customer support team will guide you through the process.  

Change in Refund Policy  

We reserve the right to amend or modify our refund policy at any time. Such changes will be updated on our website. You are encouraged to review this policy periodically.